Email setup guide
Email server settings
Use these settings to read your iHwy-hosted email in webmail, Outlook, Apple Mail, and on your phone.
Your domain
Wherever this guide says yourdomain.com, use the part of your email address after the @ sign. For example, if your address is jane@example.org, your server is mail.example.org and your username is jane@example.org.
Quickest start: you don’t need to set anything up to use webmail. Just go to https://mail.yourdomain.com in any web browser and sign in. To use Outlook, Apple Mail, or your phone instead, use the settings below.
Your settings at a glance
| Setting | Incoming mail (IMAP) | Outgoing mail (SMTP) |
|---|---|---|
| Server | mail.yourdomain.com | mail.yourdomain.com |
| Port | 993 | 587 |
| Encryption | SSL/TLS (called SSL in some apps) | STARTTLS |
| Username | Your full email address | Your full email address |
| Password | Your email password | Same as incoming |
| Secure Password Authentication (SPA) | Off (unchecked) | Off (unchecked) |
| Authentication required | Yes | Yes |
The three most common mistakes
Encryption set to None
Port 993 must use SSL/TLS. Any other choice causes the connection to drop.
Secure Password Authentication checked
Our mail server doesn’t use SPA. Leave both boxes unchecked.
Username without the domain
Always use your full email address, not just the part before the @.
Step-by-step instructions
Choose the email program you use. Orange outlines in the pictures mark the settings people most often get wrong.
Still not working?
- Outgoing mail won’t send: some internet providers block port 587. Try port 465 with encryption set to SSL/TLS (or SSL).
- Mail won’t send and you see “You must authenticate”: turn on authentication for outgoing mail (SMTP) and enter your full email address and password. In Apple Mail, set Authentication to Password.
- Password keeps being rejected: sign in to webmail at https://mail.yourdomain.com with the same address and password. If that works, retype the password in your email program. If it fails too, contact iHwy to reset it.
- Several failed tries in a row: the server may briefly block you. Wait a few minutes, then try again or send iHwy a screenshot of your settings.