Email help
Trusted senders: keep good email out of junk
Add the people, companies and mailing lists you rely on to your trusted senders, and their messages will skip spam filtering.
Add a trusted sender
- Sign in to webmail at https://mail.yourdomain.com (use the part of your email address after the @) with your full email address and password.
- Click the Settings (gear) icon. On a phone, open the menu first to find it.
- Choose Spam Filtering, then Trusted Senders.
- Click the pencil icon and add a full email address (jane@example.com) or a whole domain (example.com). Put each one on its own line.
- Click Save.
Good to know
- Your contacts are trusted automatically. Anyone saved in your webmail Contacts skips spam filtering.
- No wildcards. Enter jane@example.com or example.com, not *@example.com.
- Trust from the message. In webmail, you can also trust or block a sender right from a message in your Junk E-Mail folder.
- For your whole organization. Domain administrators can add trusted senders for every mailbox under Domain Settings, then Spam Filtering. Not sure if that’s you? Ask us and we’ll add it.
Want to block a sender, adjust spam filtering or set an out-of-office reply? See the Webmail guide →
Still need help?
Open a support ticket or call (831) 338-3333, and send us a screenshot if you can.