How to enable trusted senders in SmarterMail

This setting allows you to list specific email addresses (such as jsmith@example.com) or domains (such as example.com) that will be exempted from spam filtering. This can prevent mail from friends, business associates, and mailing lists from being blocked and lets the system know that these messages come from a trusted source.

Follow these instructions to add a trusted sender to your SmarterMail account:

1. Click the Settings (gears) icon.
2. Click on the Spam Filtering tab on the left.
3. If you’d like to add a whole domain name (ie: apple.com) to your trusted senders, click the pencil icon for Trusted Domains, enter the domain, and click OK. Note: If you want to add more than one domain name, you can do so but just ensure they’re on separate lines.
4. If you’d like to add a specific email address (ie: support@ihwy.com) to your trusted senders, click the pencil icon for Trusted Email Addresses, enter the email, and click OK. Note: If you want to add more than one email address, you can do so but just ensure they’re on separate lines.
5. Ensure you click the Save button in the upper left to save your changes.

Follow these instructions to add a trusted sender to your Domain account:

1. Click the Domain Settings (gears with globe) icon.
2. Click on the Spam Filtering tab on the left.
3. If you’d like to add a whole domain name (ie: apple.com) to your trusted senders, click the pencil icon for Trusted Domains, enter the domain, and click OK. Note: If you want to add more than one domain name, you can do so but just ensure they’re on separate lines.
4. If you’d like to add a specific email address (ie: support@ihwy.com) to your trusted senders, click the pencil icon for Trusted Email Addresses, enter the email, and click OK. Note: If you want to add more than one email address, you can do so but just ensure they’re on separate lines.
5. Ensure you click the Save button in the upper left to save your changes.